Shipping

All orders ship within 24 hours from our New York or Miami warehouse. 

Once your order has shipped, you will receive the tracking information by email. 

We sure do! After checking out, you will see the order status page where you can “opt in” to receive SMS / text updates on your shipment. 

1 – 3 Days in the USA (USPS Priority) FREE

1 – 3 Days Worldwide (DHL EXPRESS) $20 

5 - 10 Days Worldwide (USPS First Class International) FREE 

USPS Priority in the USA

DHL EXPRESS & USPS First Class outside the USA (worldwide) 

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Ritz & Co cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. We do everything possible to keep your taxes to a minimum or eliminate them if possible. 

PAYMENTS

We accept just about every type of credit card, debit cards and other popular methods.

 AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER, JCB, DINERS CLUB, GOOGLE PAY, APPLE PAY, PAYPAL, KLARMA, SHOPIFY PAY and many more! We DO NOT accept COD orders.

Order Information

If you need to change or cancel your order, please contact us immediately at: Support@ritzandco.com.

Once your order has left our warehouse, we are unable to make any changes. 

If your order was cancelled, its most likely that our fraud filter marked your order as fraudulent. If you are certain this in inaccurate, you can contact us at: Support@ritzandco.com and we can resolve the issue. You can also try ordering again from your verified PayPal account. If you don’t have a PayPal account, you can easily sign up at www.Paypal.com 

About our watches

Ritz & Company specializes in men's automatic luxury watches. We use our own Ritz & Co Custom Automatic Self-Winding movement with a 32 hour power reserve.

Swiss Scratch Resistant Hardened Mineral Glass, Front and back of the watch.

You should use mild soap and water on a soft cloth, do not rinse the watch or rubber straps under water. Use a clean soft cloth with clean water to rinse. Pat dry with a clean dry cloth.

We recommend that you do NOT try to replace the strap yourself to avoid damage to the watch case. We highly recommend having the strap replaced by a local watch / Jewelry store. They should be able to replace the strap for you in a few minutes at a minimal cost (usually $5 USD ) 

YES...Two Year International Warranty

For more info: Visit the warranty page HERE